Wednesday, November 18, 2020

#114 Parade Space Advertising

#114 Blog Post – Wednesday, November 18, 2020

 

 http://dennyhatch.blogspot.com/2020/11/114-parade-space-advertising.html

 

Posted by Denny Hatch

 

MEET MARKETERS BETTING MILLIONS IN OLD-FASHIONED SPACE ADVERTISING


Over the past 40 years, Parade has been my favorite marketing magazine. Consider this October 25, 2020 issue:

• The most widely read magazine in America.

• Distributed free in over 700 Sunday newspapers nationwide.

• 42 million circulation with a readership of 54.1 million.

• This 20-page issue contains 14 full-color direct response ads.

• Retail cost of a full-page 4-color ad is $733,600.

• Many of these advertisers have been making big bucks from Parade for over 30 years.

• This is big-league, hi-stakes advertising.

• I love it!


A Look at Two Parade Direct Ads
To Find Ideas That You Can Steal
 

1. 

 

The Company:
Bradford Exchange was founded in 1973 as The Bradford Gallery of Collector’s Plates. They have been selling their tchotchkes for years in Parade.
    
In this issue of Parade alone are three full-page Bradford Exchange ads plus another from The Hamilton Collection—a Bradford subsidiary. This past Sunday's Parade contained three full-page Bradford ads.

 

The Product: 
“Limited Edition” tabletop 18”-tall Thomas Kinkaid “Holiday Sparkle” Christmas tree sprinkled with glittering snow, 20 shining silver ornaments, hundreds of fiber optic lights that “dance in brilliant colors” while it plays a medley of 8 favorite carols. More lights shine from within the sculpted village houses at the base circled by a merry little railroad train.
      (“Limited Edition” means limited to the number of people who ordered it.)

 

Two Ways to Order:
(1) Fill out the coupon. Find a blank envelope. Address the envelope. Insert coupon. Affix a stamp. Take it somewhere to mail it. (2) Order at bradfordexchange.com/27622

 

The Offer and Terms:
Send no money now. You will be billed. The price is in the middle of the ad copy—four installments of $37.50 for a total of $149.    
     Separately—at the bottom of the coupon—is an additional $19.99 “shipping and service” bringing the total to $169.98.
     By burying the added $19.99 at the bottom of the coupon in mouse-type (easily missed in the excitement of ordering) the customer will be thinking $37.50 rather than the whopping total of $169.98 (a possible deal killer).

    
On Bradford's receipt of your first installment, allow 4-8 weeks for delivery. In this era where customers expect "instant gratification" (e.g. Amazon's Tomorrow Delivery), the 4-8 weeks wait is a killer. But Bradford won't produce and ship a product without getting at least some cash up front.
     Satisfaction guaranteed or money back.
     Limit: one per order.
     Batteries not included. (Why not include batteries??? Batteries are cheap! These folks have waited up to two months for Pete's sake! Include 3 AAA batteries and let the customers enjoy this thing immediately!)

 

 The Coupon: 
Note: Signature required. Since this is a send-no-money-now bill-me offer, Bradford turns the coupon into a binding legal document.
Note: The mailing address is in the coupon top—not in the body of the ad. One reason: some consumers clip the coupon and take it up to their desk to fill it out, find an envelope and stamp. If the company’s address is in the body of the ad and not in the coupon, the customer won’t know where to send the coupon and the sale could be lost.
Note: The key# at bottom is highlighted in yellow—code for the product, the ad, the publication and the date. This is absolutely essential in direct marketing so you can track the profit or loss of that offer in that medium on that date.

     DH’s take:
The ad and coupon break a lot of accepted rules (see below). But pay no attention to the old rules here. Bradford has been using Parade for years. They know the readers. They know what sells. No doubt they have tested everything—type sizes, coupon sizes, offers, prices.

 

About “Send No Money Now”:
• This is a rarity these days when it's so easy to ask for a credit card number and not take a chance on a cumbersome back-and-forth bill-me situation.

• The Plus: "Send No Money Now" makes it much easier for the customer to order. No interruption of the ordering process by being forced to hunt up a credit card number and copying it onto the order coupon.

• The Minus: You have to set up a billing system as opposed to the ease of receiving cash (or credit card number) with order.


Rules Broken:
• Only two ways to order: mail and Internet. It makes sense give customers ways to order that are most comfortable to them: mail, Internet, 800# phone and (if possible) a nearby retail store (where you can see the actual product).

"Type smaller than nine-point is difficult for most people to read."  —David Ogilvy

"Never set your copy over a gray or colored tint and never set copy in reverse (white type on a black background). The old school of art directors believed that these devices forced people to read the copy; we now know that they make reading physically challenging." —David Ogilvy


     Note about the two broken rules above.
The type in this ad is tiny throughout—my guess 5-point or 6-point, plus the entire ad is in white type reversed on a blue background. This combination blows David Ogilvy's rules on type (above) out of the water. In short, very tough to read. Yet the Bradford Exchange has been advertising successfully in Parade for many years. They must know what they are doing.

• The only logical conclusion is that the product is so beautiful, compelling and fun—with intricate design, dancing lights, music and action—customers will struggle through the difficult-to-read copy and place an order. After all they know and trust Bradford Exchange and happily order from them.

• To read some of the mouse-type body copy of the ad, go to www.bradfordexchange.com/27622

 

2.


I don’t recognize these folks—either from past issues of Parade or anywhere else. My opinion: the order mechanism is correct in every way.

No Rules Broken
“Always make it easy to order.” —Elsworth Howell, CEO Grolier Enterprises

Four ways to order:  (1) Phone, (2) Coupon, (3) Online and (4) Retail—CVS, Amazon, Rite Aid—“Located in the Pain-Relief Section. (OFFER NOT GOOD IN STORES)”

• Large readable type throughout.

• Special bonus: Buy 2, get 1 Free.

• 2-Day Shipping. (Immediate gratification.)

• 90-day money-back guarantee.
• Rapid pain-relief GUARANTEED!

• Includes testimonial from a happy customer (look under the giant $13.33 top right).
• If you can fit in one or more testimonials, use them; they are an extra salesperson in your presentation and should increase response
.

 

One of the Most Successful Space Ads in History


In 1951, working from her kitchen table in a tiny apartment, newly married Lillian Katz ran this little $495 black-and-white ad in the mail order section of Seventeen Magazine.

 

She generated 6,400 orders and $32,000 in sales. Katz—a 5-foot-1-inch dynamo—changed her name to Lillian Vernon and spent the next 50 years building a catalog business with annual sales of $250+ million.

 

A Formula to Determine Selling Price and Breakeven
Let’s say you are running a space ad for $1,200 to sell a $40 product. You have paid for the creative; your ad is standing and ready to run. Your markup is five to one; in other words, your cost of goods sold is $8. You will accept cash with order (check or money order) or a credit card. No bill-me option. Let’ say shipping costs are a wash. For example, add $5 for shipping and handling that costs $5.

 

Revenue per order                                     $40.00

Cost of goods sold                       $ 8.00

Reserve for returns (15%)           $ 6.00

General & Administrative (15%)   $ 6.00

 (Includes credit card processing)

*Profit (15%)                              $ 6.00

Total costs                                  $26.00      26.00

Allowable cost per order                             $14.00

 *Profit is always included and is treated as a cost.

You spent $1,200 for an ad. Divide the Allowable Cost per Order ($14) into $1200 and you need 86 orders to break even.


Takeaways to Consider

• Small space ads are a great way to test a new product or service.

• Never test a publication that does not have direct response ads.

• Go where your competition goes. Chances are they have tested there and it works for them.

• Always design the ad with the coupon at the bottom outside of the page so it is easy to cut out or tear out. If your artist puts the coupon in the middle of the ad or next to the gutter, find another artist.

• Always start by testing small in regional editions. Example: in its heyday, TV Guide had 120 regional editions. You could test one metropolitan edition and one rural edition for a few grand and see if your offer is profitable.

• Can you test regional editions of Parade? Tell your space buyer to check it out.

• Check out my Blogpost #34, How to Steal an Idea and Destroy a Fledgling Business to see how this was done in the past.

• Arithmetic is key to your success. Know it cold.

“In direct marketing, two rules and two rules only exist. Rule #1: ‘Test everything.’ Rule #2: ‘See Rule #1.' ” —Malcolm Decker

• In direct marketing figure on a 9-to-1 markup. 11-to-1 is better.

• Never go it alone. Always hire an expert to guide you and place your ads.

“I have never paid retail for an ad in my life.” —Iris Shokoff, Iris Shokoff Associates, N.Y.

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Word Count: 1540


Thursday, October 29, 2020

#113 Phil Brown Letter

 

 http://dennyhatch.blogspot.com/2020/10/113-phil-brown-letter.html

 

#113 Blog Post – Wednesday, October 28. 2020

 

Posted by Denny Hatch

 

Got a Book in the Works?

Here’s a Sweet Sales Pitch! 



During my direct marketing/junk mail career, I would run into Phil Brown two or three times a year at various business gatherings. We were always glad to see each other and catch up on industry gossip and news.

 

This past Monday I received a personal letter from Phil, whom I had not thought of for years. When I say “personal” I mean it. See my name and address hand typed on the envelope. And the handwritten “Personal” to the left of address block.

 

Plus two First Class stamps—one affixed to the outer envelope, the other on the reply envelope.

 

Phil has a story to tell and he’s spending money to get me involved!

 

I grew up in the book business. My father wrote 44 historical biographies. I have written 7 business books and 4 novels.

 

Never in the 75 years I have been reading books have I ever received a letter like the one below—an author to a friend/acquaintance.

 

The letter touches nearly all bases. My name, Denny, is mentioned 5 times in the letter: address, salutation, twice in the body of the letter and at the close. Phil is talking to me.



Phil Played by the Rules

• He starts with the COVID lockdown. This is current news. He has my attention.

• He will personally sign and dedicate my copy.

• Shipping is free.

• Plus a premium: a free copy of his children's book, Rorag—A Dragon's Quest

 

Dick Benson on Premiums

• A premium is a bribe to say Yes now.

• Promptness is often the best reason for giving the premium.

• Dollar-for-dollar, premiums are better incentives than cash discounts.

• Desirability is the key element of a premium; the relationship of the premium to the product isn’t important.

• Two premiums are frequently better than one.

 

  Additional Rules Phil Played by

• “Short words! Short sentences! Short paragraphs! —Andrew J. Byrne, Freelancer

• "Use your real signature—untidy, with flourishes, ugly. Make it obvious YOU signed the letter. Not some damn computer. Your signature is your handshake." —Malcolm Decker


Where Phil Broke the Rules

As I recall, Phil Brown’s entire career was spent in the business of direct mail. He knew all about it—the arithmetic, the mechanics, lists and list rental, printing, inserting, Post Office Regulations and discounts. It is a hugely complex and enormously expensive medium. Try it on your own—without expert guidance—chances are you’ll lose your shirt.


But alas, he broke four long-accepted rules.

 

1. It's Too Long

50% of adults cannot read at an eighth grade level." —Literacy Project

The addictive nature of web browsing can leave you with an attention span of nine seconds—the same as a goldfish.” —Dr. Ted Selker, MIT Media Lab

When I submitted my first novel, Cedarhurst Alley, my publisher, a laconic Swede named Paul Eriksson, gave me an 8-word critique: “Clean it up and cut it in half.” It was a nightmare but I did it. Cut characters, cut scenes, cut, cut, cut.  It was better, stronger. Funnier. High point in my fiction career: A short review in TIME magazine.

 

Phil’s letter goes on and on for four pages and runs out of steam well before you get to page 3.”

 

My suggestion: Phil shouldda cut it in half.

 

2.  What’s with the Green Type?

Letters should look and feel like letters,” said the great guru Dick Benson.

 

Nobody types a personal letter and uses green type as part of the body copy. Old Remington typewriters did not have green type! Green type says, “Whoops! This is techno-stuff—not a personally typed letter.


3. Also Included...


Phil included this "brochure" — the "it" copy. The letter is the main salesman and is all about "you": what these features and benefits will do for you.
  
The brochure is all about "it"—showing it (the product), what it looks like, testimonials and reviews. This 8-1/2" x 11" piece was printed on one side only. The back is blank.
 
An early rule I learned: never send a blank piece of paper in the mail. Paper is heavy. You know that from lugging a ream of paper for the printer home from Staples. My advice to anyone: design a 5-1/2" x 4-1/4" (half the above piece) and use both sides.
 
4. The Ultimate Problem
Before anything, always run the numbers. It is absolutely, positively impossible to make money sending out a hugely expensive full-dress direct mail package selling a $12.99 product. 

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Word count: 736

 

Wednesday, October 21, 2020

#112 Blog Post - "Oh, My Mail!"

 

http://dennyhatch.blogspot.com/2020/10/112-blog-post-oh-my-mail.html

 

#112 Blog Post - Wednesday, October 21, 2020

 

Posted by Denny Hatch

 

“OH, MY GOD!”
“OH, MY GOD!”

“OH, MY MAIL!”

 

 

On November 22, 1963 my client and late great friend Paul Goldberg was having lunch with two list brokers at the Pierre Hotel on 5th Avenue in New York. It was an uneventful lunch until the maitre d' stopped by the table, leaned in and said quietly, "Mr. Goldberg, the President has just been shot and killed." 


“Oh, my God!” said the list broker on Paul’s left.
“Oh, my God!” said the list broker on Paul’s right.

“Oh, my mail!” muttered Paul.

 

Paul nailed the problem. At the time, he was circulation director of Consumer Reports with six million subscribers. Paul—who knew more about the mechanics of direct mail than anyone I have ever met before or since—had just dropped a huge mailing the week before and the envelopes were all arriving across the country precisely when the assassin struck with his Manlicher-Carcano rifle from the sixth floor of the Texas School Book Depository at Dealey Plaza in Dallas.

 

For the next two weeks the entire country—consumed by paroxysms of grief and disbelief—was glued to our TV sets for the incredible drama that continued to unfold:

• LBJ taking the oath of office on Air Force 1.
• Jackie in her pink pill-box hat and blood-spattered suit.

• The capture of assassin Lee Harvey Oswald.

• Jack Ruby murdering Oswald live on TV.

• The funeral with princes, prime ministers and presidents.
•Three-year-old John-John's salute to his father.


Nothing of this magnitude had ever been staged or seen by this many people—live and in color—in the history of the world!

 

Meanwhile, direct mail was being dutifully delivered by the U.S.P.S. (albeit slowly, as letter carriers stopped in front of the TV sets in appliance store windows to gawk at the unfolding tragedy). Paul had to deal with a loss of $75,000 in unopened mail plus the loss of a projected $400,000 from the revenue these mailings (and renewals) would have brought in.

 

What did the recipients—consumers and business people—do with the mountains of junk mail that was coming their way in this Christmas season?  We let it pile up. And at the end of the second week when things calmed down, we chucked it all out. It was time to start our lives over.

 

What Triggered This Column: Trump
And the Threat of a USPS Slowdown.

My former neighbor on Gaskell Street emailed me:

Hi Denny and Peggy,
I saw this suggestion in this past Sunday's NYT letters to the editor. Is this feasible? How would it be implemented?
 

 
 
My response:

 

Bob,
Great hearing from you.

From a mailer's point of view it's not a bad idea. The hysteria, anger, angst and divisiveness will be reaching fever pitch those first days of November. Direct mail is expensive as hell—the most expensive medium. No experienced direct mail marketer would dream of sending out anything and expect normal results in that time period.

 

An Elegant Experience:
Vote-by-Mail in Pennsylvania

I’m 85. Peggy considerably younger. We’re damn careful about going out. So early on we decided to vote-by-mail. Back in the days when we ran WHO’S MAILING WHAT! we saved all our mail and analyzed it (along with that of a dozen correspondents around the country). Having downsized to a 2BR Apt w/vu, I save nothing.

 

However, President Trump’s complaint that voting by mail is a huge scam is hogwash. I can personally attest to receiving probably 20-mailings and 10 emails concerning the disposition of our ballots.

 

“We received it….” “Watch for it…” “It’s on its way…”  “Here’s what to do when your ballot arrives…” “Watch the mail for your ballot…” “You should have received it by now…” “If you haven’t received your ballot….” 

 

We dutifully filled them out, took the bus to City Hall and waited (briefly) in line.

 

It was beautifully organized and staffed with enthusiastic, knowledgeable volunteers. We were in and out in oh, maybe 10 minutes.

 

Whereupon more mailings arrived from the USPS and various organizations: “If you decided to vote in person on Election Day…” “Be sure to send in your ballot!...” —a positive blitz of urgent reminders. Finally this showed up in my in-box:

 


                         Takeaways to Consider

• If a catastrophe occurs during a big mailing—a giant mail truck rolls into the Mississippi River taking your mailing with it... or an airliner is hijacked and lands in North Korea—thus causing the news to overpower your mailing (and revenue projections)—just eat it and get on with your life. Shit happens.

 

• Unlike email—which is basically free—direct mail is expensive as hell. List rental, paper, printing, envelopes, inserting and the biggest cost— postage. Minimum is 50¢ a pop. Often a buck or more.

 

• With email you are a mouse click away from oblivion.

 

• Direct mail is physical. It must be handled. It will be noticed. It takes a conscious effort to decide throw it out and throwing it out requires actual labor.

 

• Contrary to what the President said about the U.S.P.S., it is brilliantly efficient. And reliable.

 

• “U.S. Postal Service Tops List Again as Americans’ Favorite Government Agency.”

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Word Count:846